What is Ethio Telecom and How to use it?
Ethiotelecom is a telecommunications service provider in Ethiopia. It provides various services to individuals and businesses. Ethio Telecom is the sole telecommunications service provider in Ethiopia, offering a range of services including mobile, internet, and fixed-line services.
What services does Ethiotelecom provide?
Mobile Services: Ethio Telecom provides mobile services such as voice calls, text messages, mobile data, value-added services, and international roaming.
Fixed-line Telephone Services: Ethio Telecom provides fixed-line telephone services for residential and business customers.
Internet Services: Ethio Telecom provides internet services such as broadband internet, leased lines, Wi-Fi hotspots, and VPN services.
IPTV Services: Ethio Telecom provides IPTV services that offer a variety of international and local TV channels.
Enterprise Solutions: Ethio Telecom provides enterprise solutions such as data center services, cloud computing, managed network services, and cybersecurity services.
International Gateway Services: Ethio Telecom provides international gateway services that allow customers to make international phone calls.
Postal Services: Ethio Telecom also offers postal services to customers, such as EMS international courier services, domestic courier services, and other related services.
How do I activate my Ethiotelecom SIM card?
You can activate your Ethiotelecom SIM card by following these steps:
1. Insert the SIM card into your mobile phone.
2. Dial 909 and follow the instructions provided.
3. You will be asked to provide some personal information such as your name, date of birth, and address.
4. Once you have provided this information, your SIM card will be activated.
5. You may need to restart your phone for the changes to take effect.
If you encounter any issues during the activation process, you can contact Ethiotelecom customer service for assistance.
How do I check my Ethiotelecom balance?
To check your Ethiotelecom balance, you can dial *804# from your Ethiotelecom line and follow the prompts. You will receive a message with your remaining balance. Alternatively, you can also download the Ethiotelecom mobile app to check your balance and manage your account.
Can I buy an Ethiotelecom SIM card as a foreigner?
Yes, foreign nationals can purchase Ethiotelecom SIM cards by providing a valid passport or ID card and completing the necessary registration process. You can buy an Ethiotecom SIM card as a foreigner, you can buy an Ethio Telecom SIM card in Ethiopia. However, you may be required to present your passport or other identification documents to register and activate the SIM card.
What internet packages does Ethiotelecom offer?
Ethiotelecom appears to offer various types of internet packages for its customers, which may include:
Broadband ADSL: Asymmetric Digital Subscriber Line (ADSL) internet services that use copper wire infrastructure to provide faster speeds for home and business use. This service is offered in a range of package sizes, such as 1 Mbps, 2 Mbps, 4 Mbps, 8 Mbps, and 10 Mbps.
Fiber Internet: This package provides Fiber To The Home (FTTH) internet services via Ethiopia’s national broadband network. The fiber internet package allows for high-speed downloads and uploads, ensuring that you can stream videos, play games, or download content quickly.
Wi-Fi Hotspot Service: Ethiotelecom offers Wi-Fi hotspot service in certain areas, like cafes and public spaces, so you can connect to the internet using your laptop or mobile device.
Please note that the availability and features of each package may vary depending on your specific location, so you should visit the Ethiopian Telecom website or contact customer support for more information.
How can I contact Ethiotelecom customer service?
You can contact Ethiotelecom customer service through the following methods:
Dialing 994 from your Ethiotelecom number or +251911200989 from any other network, which is the customer service hotline.
Visiting any Ethiotelecom customer service center/ shop located in various parts of Ethiopia.
How do I recharge my Ethio Telecom account?
You can recharge your Ethio Telecom account in several ways:
Scratch Card: You can purchase a recharge card from any Ethio Telecom shop or an authorized reseller. Scratch off the silver panel on the back of the card to reveal the PIN, then dial 805PIN# and press the call button to recharge your account.
Mobile Banking: If you have a bank account with one of Ethio Telecom’s partner banks, you can use their mobile banking service to recharge your account. Simply follow the instructions provided by your bank’s mobile banking service.
Online Recharge: You can also recharge your account online through Ethio Telecom’s website or mobile app. You will need to create an account and link your mobile number to it. Then, select the amount you want to recharge and complete the payment process using a debit or credit card.
ATM: You can also recharge your account using an ATM if your bank has partnered with Ethio Telecom. Simply follow the instructions provided by the ATM.
Note that the exact process may vary depending on the method you choose and your location.
How do I check my Ethio Telecom balance?
Hey there! To check your balance on Ethio Telecom, you can dial *804# from your mobile device and select the option to check your balance. Alternatively, you can also dial *101# to access the Ethio Self-Care menu, where you’ll find the option to check your balance.
How do I subscribe to an internet package on Ethio Telecom?
To subscribe to an internet package on Ethio Telecom, follow these steps:
1. Dial *999# from your mobile device.
2. Select the option for “Internet” from the main menu.
3. Choose the internet package that best suits your needs as per the available options.
4. Follow the prompts provided to complete the subscription process.
Alternatively, you can also subscribe to internet packages via the Ethio Self-Care app or by logging into your account on the Ethio Telecom website.
Keep in mind that subscription fees vary depending on the package you choose, so make sure to check the available options to find the one that suits your needs and budget.
How do I check my call and data usage on Ethio Telecom?
To check your call and data usage on Ethio Telecom, you can use one of the following methods:
1. Dial *804# from your mobile device and follow the prompts to check your usage.
2. Download the Ethio Self-Care app on your mobile device and log into your account to check your usage.
3. Visit the Ethio Telecom website and log into your account to check your usage.
Once you have accessed your account, you should be able to view your call and data usage for the current billing cycle.
Note that you might be charged for using the USSD code or data to check your usage details. Please make sure to check for any associated charges before using any of these methods.
How do I transfer credit to another Ethio Telecom user?
To transfer credit to another Ethio Telecom user, you can use the following steps:
1. Dial *806# from your mobile device and press send.
2. Follow the prompts to enter the amount you want to transfer and the phone number of the recipient.
3. Confirm the transaction by entering your PIN code.
4. Wait for a confirmation message from Ethio Telecom.
Alternatively, you can use the Ethio Self-Care app to transfer credit. To do this:
1. Open the Ethio Self-Care app and log in to your account.
2. Select “Transfer Credit” from the main menu.
3. Enter the amount you want to transfer and the phone number of the recipient.
4. Confirm the transaction by entering your PIN code.
5. Wait for a confirmation message from Ethio Telecom.
Note that there might be a transaction fee associated with transferring credit, and the recipient might also be charged for accepting the credit. Please make sure to check for any associated charges before initiating a transaction.
How do I report a problem with my Ethio Telecom service?
To report a problem with your Ethio Telecom service, you can use one of the following methods:
Call the Ethio Telecom Customer Service Center at 994. This is a toll-free number, and you can use it to report any issues with your service, such as network outages or connectivity issues. The customer service representative will assist you and try to resolve the issue as quickly as possible.
Visit the nearest Ethio Telecom service center. You can go to the nearest Ethio Telecom service center and report the problem you are facing. The staff at the service center will assist you in resolving the issue.
Use the Ethio Self-Care app. You can use the Ethio Self-Care app to report a problem with your service. Simply open the app, log in to your account, and select the “Report a Problem” option. Follow the prompts and provide as much detail as possible about the issue.
Use the Ethio Telecom website. You can also report a problem with your service by visiting the Ethio Telecom website and using their support system.
When reporting a problem, it’s important to provide as much detail about the issue as possible. This will help the Ethio Telecom team quickly identify and resolve the issue.
Jobs in Ethiotelecom
Ethio Telecom, as the leading telecommunications service provider in Ethiopia, offers several job opportunities in different fields. Some of the job positions that are available at Ethio Telecom are:
1. IT and engineering professionals: Ethio Telecom hires IT and engineering professionals in different areas of expertise such as computer science, network engineering, communication engineering, and more.
2. Sales and marketing professionals: Ethio Telecom also hires sales and marketing professionals to promote its products and services to customers and negotiate deals with partners.
3. Customer service representatives: Ethio Telecom hires customer service representatives who assist customers with inquiries, requests, and reports.
4. Finance professionals: Ethio Telecom also hires finance professionals, which includes accounting, finance, and audit specialists.
To find out more about the current job vacancies at Ethio Telecom and how to apply for them, you can visit their website ethiotelecom.et, or you can check employment websites that list job vacancies in Ethiopia. It is also advisable to follow Ethio Telecom’s social media pages, as they often advertise job openings there.